Warranty

Warranty policy

At Chaloy, we take pride in the quality and performance of our products.

Each Chaloy tool is carefully designed and tested to meet the highest standards, and we stand behind every purchase with a limited warranty for your peace of mind.

1. Warranty Coverage

All Chaloy styling tools, including the SleekMini Glam™, come with a 1-year limited warranty from the date of purchase.

This warranty covers manufacturer defects in materials or workmanship under normal use and maintenance.

2. What’s Covered

  • Electrical or functional defects not caused by misuse
  • Battery or charging issues resulting from manufacturing faults
  • Internal component or switch malfunctions

3. What’s Not Covered

This warranty does not cover:

  • Damage caused by misuse, accidents, or improper care
  • Normal wear and tear (e.g., scratches, cosmetic damage)
  • Damage from unauthorized repairs, modifications, or use with incompatible chargers
  • Products purchased from unauthorized sellers or third-party resellers

4. How to Request a Warranty Claim

If you believe your Chaloy product has a defect covered by this warranty, please contact us at support@chaloy.com with the following details:

  1. Your order number or proof of purchase
  2. Product name and description of the issue
  3. Photos or a short video showing the defect

Our team will review your claim and, if approved, provide instructions for repair, replacement, or exchange.

5. Replacement Policy

If your claim is approved, Chaloy will provide:

  • A free replacement unit of the same or equivalent model (depending on stock availability), or
  • A store credit or refund if replacement is not possible.

You may be asked to return the defective product before a replacement is issued.

6. Warranty Validity

This warranty applies only to purchases made directly from chaloy.com or our official authorized partners.

Warranty coverage is valid only in the GCC and international regions where Chaloy ships.

7. Contact Us

For warranty claims or questions, please reach us at:

Email: support@chaloy.com

Website: www.chaloy.com