Shipping
Thank you for shopping with Chaloy.
Weâre dedicated to ensuring your order arrives quickly, safely, and with care â wherever you are.
1. Order Processing
All orders are processed within 1â2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order ships, youâll receive a shipping confirmation email with your tracking details.
2. Shipping Regions & Delivery Times
We currently ship to the GCC region and worldwide.
Estimated delivery times are as follows:
RegionEstimated Delivery TimeGCC Countries (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman)3â7 business daysInternational Orders6â12 business days
Delivery times may vary depending on customs processing, courier operations, or local holidays.
3. Shipping Fees
Free Standard Shipping on all orders above USD 60 / AED 220
A flat rate of USD 6 / AED 22 applies for orders below that amount
Express delivery options (where available) will be shown at checkout.
4. Order Tracking
Once your order is dispatched, youâll receive a tracking number via email or SMS.
You can track your package at any time through the provided link.
If your tracking hasnât updated after a few days, please contact our team at support@chaloy.com.
5. Delays or Customs
While most deliveries are on time, customs inspections or high shipping volumes may occasionally cause minor delays.
Weâll do our best to keep you updated and ensure your order reaches you as soon as possible.
6. Incorrect Address or Delivery Issues
Please make sure your shipping address, phone number, and email are accurate at checkout.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us within 7 days of delivery at support@chaloy.com.
Our support team will review your case and arrange a replacement or refund where applicable.
8. Contact Us
For shipping questions or support, reach us at:
Email: support@chaloy.com
Website: www.chaloy.com